Miami Dade COunty Public Schools

Sales Survey Report Name: Janet Drout Address: HOMESTEAD, FL 33033 Purchase Date: 09/29/2010 Vehicle: 2010 HONDA CIVIC SEDAN VIN: Question - - - Response -- 1. Overall satisfaction with salesperson? 5- Excellent 2. Overall Satisfaction with paperwork process? 5- Excellent 3. Vehicle FREE of mechanical problems? 5- Excellent 4. Satisfaction with interior/exterior cleanliness? 5- Excellent 5. How likely to recommend the dealer? 5- Excellent Additional Comments: Dear Frank Parlante, Thank you for treating the Mother and Daughter teacher duo like VIPs during your ?Teacher Day? promotion.. My daughter, Bronwyn, is very happy with her new Honda Civic Se with the sporty look! I will go no where else when I buy my next car. It is nice to know that the folks at Rick Case Honda value teachers and reward them with great savings with no baloney! Between the both of us, we raved about the wonderful experience we had buying a car at Rick Case Honda to over 30 other teachers since last night and we mentioned your name.. The experience was truly worth the drive from Homestead (during a tropical rain storm) in my old truck with no air conditioning. Unfortunately, I drove home in that same truck but, I was so happy to see my daughter in that fabulous Civic! Next time, it will be ME! You gotta love a 10 year warranty! Thank you again, Janet Drout, Rookie Teacher of the year 2010 at Caribbean Elementary School and her Daughter Bronwyn Drout, a brand new Dade County English teacher.

Rick Case Hyundai Davie

From: Stephen.Knight@homestead.af.mil [mailto:Stephen.Knight@homestead.af.mil] Subject: GREAT JOB!! Hi Rick & Rita hope all is well with you both, last month on the 21st I was at your Hyundai dealership in Davie and purchased a 2009 Hyundai Santa Fe GLS and after I my purchase on Saturday I had my friend Lt April Baum whom is a Air Force Flight Nurse at MacDill AFB in Tampa she also purchased the same vehicle as well on Sunday the 22nd. With that all said I just want to thank you and your wife Rita for having an outstanding and well managed dealership. My sales representative Bob Bryant was extremely helpful and courteous; EXCELLENTJOB!! He held up great through all the pain. Your General Mgr David Smith is OUTSTANDING!! And Eric your new car sales manager was extremely helpful as well. After the sale I had to come back to the parts dept for accessories for both vehicles and I met your Fixed Operations Rep Jim Naskrent he was extremely courteous EXCELLENT!! His parts rep Vic was very courteous and helpful. Your management team is very pro military and extended their appreciation several times for what we do for our country and we at Homestead ARB are very appreciative of that as we just returned from OPERATION IRAQI FREEDOM this past June 2009. Respectfully Steve //SIGNED// STEPHEN R. KNIGHT, SMS, USAFR (ART) NCOIC Maintenance Operations Center 482nd Fighter Wing / MXG / MOF Homestead ARB, Fl 33039-1299 DSN: 791.6922 / DSN FAX: 791.6730 Comm: 305.224.6922 / FAX: 305.224.6730 Stephen.Knight@homestead.af.mil

Rick Case Honda

From: dduvernois@aol.com [mailto:dduvernois@aol.com] To: stanbostic@rickcase.com Subject: New Car Purchase Dear Stan, I just wanted to Thank You for making the purchase of my new Element SC a worry free experience. I e-mailed you what type of car, the color and the accessories that I wanted and within a couple of e-mails negotiating the cost, a deal was made and I went down to Rick Case to pick up my new vehicle. Since then, I have received two calls asking how I like the car and if I needed any assistance. It is obvious that you care about your customers. You can be assured that I will recommend you and Rick Case to any of my friends, family and associates. Thanks again for a great experience!! Sincerely, Dennis DuVernois